‎Global snooze icon is missing

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U

user37472

Global snooze icon is missing

app-settings

troubleshooting

hardwired-battery-video-doorbell

Hi, I have Two RIng model 4 door bell video cameras, and a Chime Pro. Can someone advise me where the Global Snooze moon icon has gone , as I dont have one like I can see in the support pages. I can access the Chime snooze for either doorbell camera, but surely there should be a Global one to ???? I really need to be able to put all 3 of my apple devices in chime "snooze" , and the chime pro, when moving about the house inside and out. Otherwise its a right pain. fyi... I am the 'owner', and currently have one shared user. Latest Apple App on 3 apple devices , and latest firmware. Can anyone advise please ?

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25-02-2023 13:25:50

Responses (2)

J

Justin_Ring

Hi @user37472. If you have multiple Ring Doorbells or Cameras the Global Snooze Icon should be on your dashboard on the top right side, as pictured in this Help Center [article](https://support.ring.com/hc/en-us/articles/360000047206-How-to-Use-Motion-Snooze-and-Global-Snooze). Are you able to take a snapshot of what your dashboard looks like?

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27-02-2023 18:26:40

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U

user37472

Its ok , Ive solved it. I have 2 geographical locations on my dashboard (2 cameras in each) . The global snooze icon is only available if I have one location showing. It now works. thanks for reply. please close ticket.

1

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27-02-2023 21:18:20

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