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K

kemplin

Firewall rules block Chime start up
My Ring Chime will not complete setup after a restart (unplug). If I use default firewall settings it starts up fine, but with my custom firewall rules, it fails. Once the Chime boots with the default rules, everything works fine if I switch it back to my custom firewall rules. So its only a port used for setup. I have read [the article](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-do-I-need-to-open-in-my-firewall-for-Ring-Doorbells-and-Chimes-) from Ring about firewall ports and believe I have rules to cover all the listed ports. I have the following outbound rules for any device in my network. Read this list as: Protocol InternalPort -\> ExternalPort (comment) Ring specific ports: TCP Any -\> 6970 TCP Any -\> 9998 TCP Any -\> 9999 TCP Any -\> 15063 TCP Any -\> 15064 UDP Any -\> 7076 UDP Any -\> 7077 UDP Any -\> 9078 UDP Any -\> 9079 UDP Any -\> 15063 UDP Any -\> 15064 UDP Any -\> 16500-65000 Other ports used (according to Ring) TCP Any -\> 123 (ntp) TCP Any -\> 80 (http) TCP Any -\> 443 (https) TCP 53 -\> 53 (router predefined dns rule) TCP 1024-65535 -\> 53 (router predefined dns rule) UDP 53 -\> 53 (router predefined dns rule) UDP 1024-65535 -\> 53 (router predefined dns rule)

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03-12-2019 01:00:05

Responses (4)

  • K

    kevinbritain

    Have a similar issue but with a DoorBell Pro.. Attempted to installl at my office and it keeps saying that there is an internet issue, brought it home and it installed on the first attempt.. took it back to office and it wouldn't connect to wifi.. identical hardware on both locations except the isp's fibre router.. then read up on the forwarding ports, which i added all the necessary ports, yet still no joy.. at this point i really don't know which direction to head in..

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    04-01-2020 22:36:33

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    • R

      rmai

      I'm running into this same issue. Did you ever figure this out or did Ring provide the specific ports or port ranges to allow your **Ring Chime** to complete the set up process?

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      21-07-2021 20:42:28

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      • R

        rmai

        As of 7/22/2021 the ports listed in this article - https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices - needs to be updated, specifically the UDP port range of *16500-65000* -- this range should list a range of **16500-65535**. I wasted way more time then I should have getting this resolved. Get your sh!t together Ring. Hope this saves someone some time. -rmai

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        22-07-2021 19:32:37

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        • R

          rmai

          As of 7/22/2021 the ports listed in this article - https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices - needs to be updated, specifically the UDP port range of *16500-65000* -- this range should list a range of **16500-65535**. I wasted way more time then I should have getting this resolved. Get your sh!t together Ring. Hope this saves someone some time. -rmai

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          22-07-2021 19:32:37

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