Responses (11)

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Caitlyn_Ring

Hi @Baz_8755. Thank you for sharing your feedback, I'm glad to hear that the Ring Peephole Cam was a perfect fit for you! While the [Peephole Cam is no longer being sold](https://support.ring.com/hc/en-us/articles/360058732952-Ring-Peephole-Cam-no-longer-being-sold-on-Ring-com), our support team will still support it and the [warranty](https://ring.com/warranty) provided at the time of purchase is still honored. You can always reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you have any questions or concerns regarding your Peephole Cam. Additionally, please feel free to add your feedback and vote on the [feature request](https://community.ring.com/t/please-bring-back-the-ring-peephole-cam-or-a-new-version-of-it/124860) other neighbors have created asking for the Peephole Cam to be brought back. While we don't have any information to share on future product releases or updates, the Feature Request board is the best way for us to gather and share feedback with our teams here. :)

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02-03-2022 19:31:21

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mac_455

Hi @Caitlyn_Ring , I have to second @Baz_8755's point and concern of the product being discontinued. The Peephole Camera is perfect for apartments and condos and I personally have recommended the Peephole Camera to friends who also loved it. My friend's was only allowed to install the Peephole Camera at his apartment complex and none of the other Ring doorbells are allowed, even if it's only adhered to the door. In addition, none of the other Ring doorbells offer knock detection and this is one of my favorite features of the Peephole Camera. I fail to understand why the Peephole Camera was discontinued. Ring no longer offers a product that is ideal or tailored towards those who live in apartments and condos. Are there plans to release a new generation of the Ring Peephole Camera to replace the 1st Gen? I would truly love to see this. I also worry about what will happen when it comes time to replace my Peephole Camera and it's past the warranty period. Most people who walk up to my door knock, they don't ring the doorbell and the knock detection feature is essential. Thank you, I hope the Peephole Camera is bought back.

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12-03-2022 04:46:30

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Mister72

I think the peephole doorbell was not well advertised, therefore it was not selling as well as they expected. I had never heard of it until I happened to run across it on YouTube. It’s all about sales, I bet if I take this to a apartment complex or condo location it would sell with no problem.

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23-07-2022 15:13:44

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Glenn75

Agreed, I never saw any advertisement for it at all. I was just lucky that it had been released right before I had moved to a new apartment and was in the market for a camera that could see my front door--the previous apartment I was in had a large window above the door where I could place a security camera without needing to drill any holes--and happened upon the Peephole camera from Ring. It was the perfect solution. When I talk to other people who have security cameras and/or video doorbells, they were all surprised that such a product existed. Seems to me very little effort was put into any sort of advertising for it.

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25-07-2022 20:42:26

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Aca

I have had a peephole cam for some time and it has been brilliant. I keep reading posts from people looking to purchase one as they are not able to fit another version. What was Rings reason for discontinuing a product that customers are showing a real demand for. For myself I started with a peephole cam, added ring alarm and cameras plus Mesh Wifi to make it work , so far over £100's spent on Ring products. None of that would have been spent had it not been for the peephole cam.

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17-03-2022 09:37:46

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pdampier

This is a terrible decision - The peephole camera is perfect and ours just got damaged. I cannot get a replacement?!?!?

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25-03-2022 12:38:03

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Caitlyn_Ring

Hi @pdampier. For physical damage to your Ring devices, please always contact our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They will be able to review the damage and your device's [warranty](https://ring.com/warranty) to determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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25-03-2022 15:56:59

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SusieBNYC

I agree with you! What the heck were they thinking. When you live in an APARTMENT you don't own - this was the perfect solution.

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09-07-2022 19:10:07

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Dws1987
I absolutely love my peephole camera! Ring please bring it back! There is a need and demand for this product.
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10-04-2022 02:42:00
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user14293
Ring/Amazon please bring back the peephole camera. There is nothing to replace it as most apartments and condos wont allow the doorbells. Had i known it would be dc’d i would had bought back ups. This is a terrible idea. Doorbells are flooding the market but the peephole cam was unique to Ring and clearly there is demand.
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11-06-2022 03:47:06
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user14479
This is not good to hear. My peephole camera was also my first ring product. I have since purchased two more Ring devices. All of them are pointless if I can't replace my peephole camera. It has recently stopped connecting to Wifi even though my other Ring devices connect just fine. Now I question why I would invest in a security product that will just fail with no suitable replacement available. Probably done with Ring at this point.
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13-06-2022 05:50:28
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