Have model 5AT3S8 Spotlight cam that's connected to the solar panel. During these winter months it's tough on the panel to keep up with a charge so looking to switch to a wired adapter. Can't seem to find what I want. Picked one up off Amazon the barrel plug kinda fits but it's undersized and would allow rain in. The solar panel wire has the built in seal that screws into the cam to prevent that. Would like to find the correct size adapter or wired plug that includes this screw in protecting seal/piece as well. Any help?

Hi @jg07. The correct power adapter can be found here.

‎Delay between doorbell and chime/app notification

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eguk

Delay between doorbell and chime/app notification

I bought a Video Doorbell 2+ Chime a few days ago but am already fed up with the delay between pressing the doorbell and receiving notifications on the Chime and the mobile app. Both the doorbell and chime are within close proximity to my router and the RSSI signal strength is good on both. What I have noticed is that the delay is very obvious (20+ seconds) if the doorbell is pressed after being idle for a long time. However, if I test the doorbell again a couple of minutes later, the notifications are instant on both chime and app. Is there some kind of delay associated with the doorbell "booting up" after periods of inactivity? That would seem very suboptimal if it's the case, since the doorbell is obviously inactive most of the time. A quick google search tells me that A LOT of people have experienced the same problem, but there does not appear to be an obivous solution. Can someone from Ring please advise what is being done to address this? It seems like a pretty serious design flaw which renders the device more or less useless for it's intended purpose.

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02-12-2020 20:09:23

Responses (2)

Caitlyn_Ring

Hi @eguk. What is the RSSI on your Doorbell and your Chime? I'd suggest taking a look at our Community Post on RSSI [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4) to ensure that the reading is good, as a high RSSI can contribute to delays in receiving notifications. Additionally, are you experiencing these notification delays when your phone is connected to mobile data or when it's connected to wifi? Test it out on both connections to see if you can isolate if it is connection based. You can also try to uninstall the Ring App, restart your phone, and reinstall the Ring App. This step typically resolves any notification concerns. If nothing seems to do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look at your account and device for you to try and diagnose what's causing this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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03-12-2020 21:09:54

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user_dc7c85

I have had difficulty since I had the ring doorbell, delayed reaction toy phone. I also bought a WiFi extender which hasn't made any difference. My WiFi shows good connection. I've cancelled the subscription as I don't get any results from Ring. What does anyone suggest, I would appreciate any advice.

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25-07-2025 15:36:24

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Caitlyn_Ring

Hi @user_dc7c85. Delayed notifications can be caused either by the signal on the Ring device itself, or the signal on your phone. You can check the last reported signal strength for your Ring Doorbell on the Device Health page in the Ring app. I'd also suggest running an internet speed test at the installation location, as both signal and speeds are important.

Additionally, your phone needs a good connection. If your phone has a poor signal, notifications may be delayed. If you've tried all these troubleshooting steps, and you're still experiencing a delay in notifications, please follow up with our support team for further assistance. You can get in touch @Ring on Facebook, X, or Instagram.

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28-07-2025 19:44:32

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