Responses (2)

T
Tom_Ring
Hi @Newbieowner. For this concern, try contacting our support team. They will ask you to send some pictures of the device and condensation, then decide the next best course of action. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-01-2021 22:42:31
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B
BigDadGa
I live in southeast Ga. Very humid here. EVERY single winter since I’ve had my Ring doorbell, the camera gets cloudy and foggy. It happens from around 2am - 7am. Footage completely obscured. Condensation inside (I walked downstairs and wiped the lens the first time it happened.)
I know this is an old post, just in case others, new folks are searching here’s what worked for me -
If the fog is coming from condensation building up inside the unit
Option 1 - put a silicone band (like this one: https://www.amazon.com/dp/B00GFEW6ES?psc=1&ref=ppx_yo2ov_dt_b_product_details and put it around the unit. I struggled with the issue for 2 years before I tried this. So happy it worked.
Or Option 2 - if you want to be fancy, you can get something like this - https://www.amazon.com/dp/B07H9HRVZM?psc=1&ref=ppx_yo2ov_dt_b_product_details
If you go with option 2, you have to remove the entire mount every time you charge the unit so it’s only really feasible for folks with a hardwired unit or a unit with solar panels. I also read that some people said the covers don’t work. You need a really snug fit, so a 4, 5 or 6 inch band is gonna give you a nice snug fit.
Hope this helps someone. I dealt with this issue for 3 years and Ring customer support was no help at all.
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24-01-2024 02:36:29
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