English

Help

Community Home

Categories

Discussions

Sign Up

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

R

Rosiecoffey1112

Can’t connect ring doorbell
app-settings
wireless-security-cameras
I’ve been trying for HOURS to reconnect every day and just going round and round in circles and it won’t connect ! It did for a min so I’m doing things right and had no issues for months previously but just dropped out about 3 weeks ago - it did update earlier while resetting etc and connected for all of about2 seconds and now back to “can’t connect “ so fed up of this I want to bin it as have had no doorbell for 3 Weeks!!! Same thing every day I try and the Help on here is rubbish! A person to speak to would be nice So over rated this device WiFi works for everything but this and yes it’s about 3 foot away all the usual checks done and followed everything accordingly - so unhappy ☹️ What else can I do besides bin the device and get proper security cameras and a cheap plug in bell !!

733 •

0 •

1 •

16-05-2021 10:22:45

Responses (2)

  • T

    Tom_Ring

    Hi @Rosiecoffey1112. What is the RSSI for you device? What specific model doorbell are you trying to connect. It could be falling offline for a number of reasons such as, poor RSSI or insufficient power. If you'd like to speak to a person as you mentioned, you can always contact out support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

    0

    •

    18-05-2021 19:46:02

    •

    • F

      Fuelman

      Same issue here! Been trying to fix this for 5 months now and couldn’t get anyone from Customer Service to Pickup the phone so far. I’m at an impass. I did get account verification done and it says my wait time is sometimes 30 mins and other times 45 mins but I have stayed on hold beyond the 45 mins mark but nothing happens. Incredible!!!!

      0

      •

      17-09-2021 11:41:51

      •

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Community Resources

      Community Guidelines

      About Ring Community

      Ring Help

      Most Helpful Members

      View All

      ©2024 Ring LLC or its affiliates

      PrivacyLicensesTerms of Service