Responses (6)

C
Caitlyn_Ring
User Solution
Hi neighbors! If you’re unable to access the Live View when someone is at your door, there could be different reasons causing this. Here are a few troubleshooting steps you can try to narrow down the cause and find a solution:
• Review the troubleshooting tips and tricks in our Community Post on Live View here.
• Make sure the Ring app and your device’s OS are regularly updated to ensure compatibility. You can have these both auto-update by adjusting settings.
• Test this out on both cellular data and on wifi to see if it occurs on both, or if the concern is isolated to one or the other.
• Check the ports and protocols on your wifi network to ensure the ones used by Ring devices are open. You may need to contact your internet service provider for assistance with these settings.
These troubleshooting tips and tricks should help you narrow down what is causing this so you can resolve it. Should this concern persist despite trying these suggestions, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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23-05-2022 17:49:43
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sowndman
What was the outcome of this? I am curious as I have the exact same issue with difficulty answering when someone rings the doorbell (either home or away) but viewing live video is no issue.
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27-01-2021 22:34:10
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supunlivera
I have the same problem, can't answer the doorbell with rapid ring or alexa.
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08-02-2021 07:58:35
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VABILL67
What was the status of this? I am having the same problem when I try to answer my doorbell both at home and away. I have the latest ring app version. This has become highly annoying and it's caused me a couple problems.
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16-02-2022 00:57:52
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cmu805
I’m having the same problems. Nothing is working to correct it.
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21-05-2022 17:24:13
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