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Ring Video Doorbell

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E

et

Broken colors
hardwired-video-doorbell
app-settings
chime-pro
Hello! I'm having a problem with my ring doorbell. Sometime ago its colors changed to something weird and it is always like that now. I tried powering it off/on but it didn't help. Does anyone know what this problem is? ![sceeenshot|690x388](upload://hEhYh79SGotQwdqT5t2GbcYN5zd.jpeg)

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22-12-2020 17:10:15

Responses (1)

  • T

    Tom_Ring

    Hi @et. It looks like the night vision might be stuck in the ON position. Try doing a reset on your Doorbell. You can do this by pressing and holding the setup button for 20 seconds, then release. After it reboots, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. I hope this helps!

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    24-12-2020 22:16:04

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