Ring Video Doorbell
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Bad battery?
battery-video-doorbell
Hello I have one of my batteries not holding charge. Does ring offer any kind of warranty?
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03-02-2025 05:17:39
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Caitlyn_Ring
Hi @user_75b16a. Is this a Quick Release Battery Pack? You can recharge the battery using the provided charging cable, which can take about 6 to 8 hours to fully charge. It's also important to keep in mind that the cold winter weather can negatively affect the battery, causing it to drain more quickly or not hold a charge.
If you live in a region with very cold winters, it's possible you will see this issue resolve once the weather warms back up. We have warranty information here, but you will need to contact our support team directly to see if your device is still under warranty. You can reach our support team at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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04-02-2025 16:21:23
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