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C
Caitlyn_Ring
Hi @FredBro. Thank you for letting us know what steps you've taken so far. I'd recommend referencing our Community post regarding Live View [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821), as it will have some additional troubleshooting steps and helpful tips. In addition, you may want to uninstall both the Ring App and the Rapid Ring App, restart your phone to clear the cache, and reinstall both Apps before attempting to access the Live View again. Should this concern persist, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and help diagnose what's going on. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what support recommends, as it may help other neighbors with similar concerns! :)
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22-06-2020 18:32:10
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