‎2nd gen Doorbell. Motion captured but no chime when bell pressed

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Arn_Oli

2nd gen Doorbell. Motion captured but no chime when bell pressed

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Just checking if anyone else has had this problem. 2nd Gen doorbell. Works just fine (apart from this). Wi-Fi signal is good, motions all captured as you would expect. No loss in quality etc etc. Numerous times we have had motion alerts. You can see the person outside walk up to the doorbell and push the doorbell. You hear the doorbell chime outside on the video but we don’t always get the doorbell chime notification. We get a motion alert on the phone but no ding dong, not on the app not in the history and obviously no chime happening in the house. Everything is recorded on video without issue but no chime is generated. It’s annoying we then have someone waiting outside to speak to us. This doesn’t happen all the time and is sporadic. Anyone got any suggestions? Third time we’ve called support about it and they can’t fix it.

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13-09-2023 08:55:02

Responses (7)

Caitlyn_Ring

Hi @Arn_Oli. It should definitely register in the Ring app when the Doorbell is pressed, and deliver a notification. Checking the signal is a good step to take. I'd also recommend performing a quick reboot using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) from the Device Health page. Monitor the Doorbell's behavior after the reboot. If this happens again, it would be best to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus), as your concern will likely need to be escalated since it is recurring.

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15-09-2023 17:45:43

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Arn_Oli

Thanks for the reply, sadly done, done and done before posting here. Have even reset the device and reattached it to the system. I am at a complete loss to explain having an HD video of the doorbell being pushed and hearing the doorbell noise but no notification. There's no signal issue, the video is recorded perfectly.

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20-09-2023 20:07:35

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Beechnutt

I had the same problem. It ended up being the 5G router for me. I reinstalled a new 3G WiFi network and everything started working. Since the last update within the last 2 mos, I have lost Snapshot Capture, Quick Replies ability, and about half of my motion range.

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22-09-2023 16:33:18

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Justin_Ring

Hi @Beechnutt. In another [post](https://community.ring.com/t/snapshot-feature-not-showing-on-timeline/106037/30) you commented on for not having Snapshot Capture working correctly, I mentioned that you should call our support team if the troubleshooting steps mentioned in the solution did not help. For your additional concerns, our support team will be able to investigate them as well.

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25-09-2023 18:47:17

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Arn_Oli

We run a mesh network (Eero by Amazon) plenty of signal and coverage. Nearest node is six foot from the front door.

Still have this problem even after replacing the doorbell entirely with a new one. Motions are captured but door bell presses are routinely ignored and lost.

You can always see and hear the doorbell being pushed in the motion capture.

This is certainly some form of bug. The device doesn’t reliably register door bell presses when motion is being recorded.

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15-05-2024 10:18:02

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