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S

SilverSpring

How do I report a Ring app and Ring.com outage/incident?
When Ring.com is down in addition to the Ring app, clearly I can't log in to my account. I just spent 43min on the phone with a Ring phone representative who barely spoke English and didn't understand my question. I'm subscribed to incident updates. But I would like to know how to REPORT an incident to you in the future. Generally we are very please with our Ring Spotlight cams and Stick Up cam. But Ring hardly does us much good when the Ring app and Ring.com website aren't functioning.

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05-12-2020 23:00:11

Responses (2)

  • U

    user_3e0805

    My ring camera is not recording live video today and have not been capturing motion . 

    3

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    30-07-2024 23:38:29

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      U

      user_2aeebf

      I have 14 cameras and all of them are not recording and all show that lost power. It seems this issue started 30 minutes ago 

      1

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      30-07-2024 23:47:29

      J

      Justin_Ring

      Hi neighbors. This outage has been resolved and documented here. If you are still having the same concern, please give our support team a call for further assistance.

      0

      •

      07-08-2024 17:45:57

  • U

    user_974fa4

    Please provide us with ETR. It's disappointing that we spent a lot on Ring products and subscribed to the unreliable Plus plan. I contacted customer support, and they don't know what's happening. I don't understand why no backup is set to ensure business continuity. I want to submit a complaint. 

    1

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    31-07-2024 00:15:20

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