Responses (14)

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user37031
I have exactly the same problem. My camera works on my router, but not on the extenders. No passwords or names have any special characters, I have updated the firmware on the extender and changed broadcast channels several times to no avail. It points towards the extender no being allowed to connect. Something has changed because this was working 2 weeks ago as it has been for 2 years.
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20-02-2023 20:28:41
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type-r
@Justin_Ring Could Ring supply a resolution to this please? This is clearly related to anyone who is using a wireless extender based on the feedback above. What has changed that is preventing wireless extenders from working with the Ring Cam? Password is compliant and camera works when tested with a mobile hotspot.I am dependent on a wireless extender as the location of the camera is a good 30 meters from my house. Without it, the Ring camera is useless and my house as a result is currently much less secure.Whatever recent change Ring has implemented, it needs to be investigated and reverted if possible.
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21-02-2023 23:30:33
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type-r

@user37031 What extender make and model are using? What router / internet provider are you using? What country are you based?So far I can see myself and one user above use both Sky routers and Netgear extenders and are based in the UK.It could be a regional problem, a specific internet service provider or an extender issue? Or perhaps Ring has recently updated it's firmware. Is there a way to roll this back if so? @Justin_Ring

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22-02-2023 05:19:56

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userSO317

Nope, I am on VirginMedia HH4 and TPLink RE300 extender. Can connect my Floodlight Cam (2n Gen) directly to the VMHH4 router but fails to connect to the extender. Rebooted everything and reconnected the camera half a dozen times but still fails to connect on the extender!

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06-03-2023 01:54:29

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Caitlyn_Ring
Hi neighbors. There are various different factors that can impact your Ring Camera's ability to connect to your wifi network, so there is typically not a one-size-fits-all solution. I'd also like to clarify that you're able to use a wifi extender for Ring Cameras, as long as it provides a compatible wifi connection. Not every Ring Camera is compatible with 5GHz networks, so I'd recommend double-checking what network type your Camera can use [here](https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison).A few other things to keep in mind regarding wifi and wifi extenders: - A wifi extender should be placed at around a halfway point between the router and the device you are trying to connect. If the extender is too close to one or the other, the signal it provides may not be stable. - Ensure your router and wifi extenders have the latest firmware available, and check with your internet service provider if there have been any changes made to the security settings. Security and firewall settings could cause connectivity problems with some devices. - While reviewing your network settings, make sure the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open. - Having special characters or symbols in your wifi password may cause problems with your Ring Camera connecting to your wifi network. I know it's inconvenient to have to change the password on all your devices, so you could also create a guest network for your Ring Camera with a password free of special characters or symbols. - Testing your Ring Camera by connecting it to a mobile hotspot or a different wifi network can help narrow down the root cause of the connecting problem. If this concern persists, and you're not able to get your Ring Camera connected to your wifi network, I'd recommend following up with our support team to investigate this further. You can reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-02-2023 18:58:58
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bemak187
Split the 2.4 and 5 ghz bands on your router. Then install the extender and give the 2.4 and 5ghz bands different names from the ones on the router and retry connecting to the extender. Also Ring devices work better on the whole over 2.4 as they don't actually need a lot of speed but wall penetration is much more of a benefit. Keep in mind that the signal strength through an extender will be less than from the router by a fair bit.
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07-03-2023 16:40:10
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