W18-2
Has anyone found a solution to this error code W18-2 (the camera has stopped getting power). have tried all the tips that are listed, restart, clean, reinstall, switch to battery mode without success. is the camera broken? doesn't a camera last more than a year? I guess I'll have to change the brand of my cameras if they don't last longer than this.
551 •
5 •
0 •
10-06-2025 20:48:38
Responses (5)
- U
No solution. Find it weird as the adapter I have works perfectly, keeps it charged, works exactly as it should in wired mode with 24/7 recording turned on also. Battery remains at 100% with solar symbol (even though it's hard wired). I'm thinking it's a ring thing to try and prevent you using 3rd party adapters, so show an error message despite everything working as it should to get you to buy a genuine ring adapter at £40
•0
06-07-2025 13:54:43
•
- U
No solution. Find it weird as the adapter I have works perfectly, keeps it charged, works exactly as it should in wired mode with 24/7 recording turned on also. Battery remains at 100% with solar symbol (even though it's hard wired). I'm thinking it's a ring thing to try and prevent you using 3rd party adapters, so show an error message despite everything working as it should to get you to buy a genuine ring adapter at £40
•0
06-07-2025 13:54:46
•
- U
Have the same problem with the Spotlight Cam. Did everything I can and rebot the device still showing the same message and draining batteries very fast.
•0
10-12-2025 02:48:34
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_bfb5f0. If you have tried all the basic troubleshooting steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/gb/en/support/contact-us/call?hasLangChanged=true
0
11-06-2025 21:00:49
•