I bought and fully changed two new batteries for my spotlight camera. The app only detects one battery. I have tried all the "fixes" and tried to speak to customer service but waited quite a long time after verifying my identity/account and supposedly being routed to "priority queue". After reading some comments regarding similar issue, I tried backing out of device health and going to power settings. In power settings, it shows that battery two is fully charged but does not detect battery one - exact opposite of what device health showed! Clearly an issue with the app not properly detecting the batteries but good luck trying to speak with anyone from Ring! I have only reached a human one time after multiple attempts to get "support". Apparently once purchases have been made responsiveness to customers ends. I sure do get a lot of emails trying to get me to buy more devices!