Ring Security Cameras

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P
Strange light (orb) alerting camera
hardwired-security-cameras
Since about 4 weeks one of my security cams started sending alerts because of a light moving along the bottom of the frame. I thought this was an outside light because it is next to a door, until my second camera started sending alerts as well. This time the thing alerting it was clearly visible, but I don't know what this is. It's a light seemingly hovering in mid air. It has a mechanical motion. I can see a sort of beam below it. I stood in the exact spot with my phone in hand. It is not visible to the naked eye. I Assume it's an infrared light. It is driving me nuts because my camera is sending alerts in the middle of the night. I can't adjust the sensor area as it is moving around. Is this an internal reflection? [Video of strange light](https://youtu.be/Of1OUSmNllw)

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01-09-2023 08:21:46

Responses (2)

  • J
    Hi @Pascal31. From what I have seen before, what your Camera is recording could be dust or spider webs. I would try cleaning around the area where the Camera is. Also, to test to see if it is something inside the lens, place the Camera in another room to see if it records the same thing. If it is something within the lens, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.

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    04-09-2023 16:58:00

      U
      My camara is not working

      0

      04-09-2023 17:06:21

      T
      Hi @user57254. That's a bummer! Try creating a new topic and explain the specific issues you are having so we can address your concerns.

      0

      05-09-2023 16:56:26

  • U

    The same thing happened to us last night, starting around 10:30. There was a strange green line kind of going up and down and then there was a string of white dotted lights and the notifications kept buzzing my phone.  Around 95 times in about one hour.  When we went outside we didn’t see anything while it was going on.  I hated to turn off the camera, but I had to so we could get some sleep.  

    0

    29-05-2026 19:10:09

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