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T
Tom_Ring
Hi @Paul1959. I would attempt a power cycle and then a reset. You can do this by removing the battery, or unplug, for 3 minutes, the power back up. Allow the Camera about 30 seconds and then perform a reset by pressing and holding the setup button for 30 seconds, then release. Once this is complete, you camera should enter setup mode once you press the setup button. If you've tried this to no avail, I recommend reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-04-2021 22:17:36
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