Responses (2)

W
Witzansky
I have the exact same problem!
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23-10-2020 08:59:47
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B
Boone
> @Mzbossy wrote: > My stick up cam start going offline I followed all the steps to put it back online nothing happened my ring door bell is still online with no problem. Can somebody please help me Hello @Mzbossy & [Witzansky](https://community.ring.com/t5/user/viewprofilepage/user-id/99036) , I don't know whether your Stick-Up cam is Plugged-In or Battery powered, using Solar a panel. Or what is the RSSI value on your camera's "Device Health." So, I've included some potentially helpful links that can be found online at Ring Support: [https://support.ring.com/hc/en-us ](https://support.ring.com/hc/en-us ) [https://support.ring.com/hc/en-us/articles/360035112792-Stick-Up-Cam-Plug-in-Troubleshooting](https://support.ring.com/hc/en-us/articles/360035112792-Stick-Up-Cam-Plug-in-Troubleshooting) [https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-](https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-) [https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) If all of these possible remedies still do not help you, then I recommend you again telephone Ring Support for help: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope maybe some of this information is helpful. :)
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23-10-2020 14:42:40
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