Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
U
Stick up cam 3rd gen still not recognising RING WIRED ADAPTER
negative-feedback
stick-up-cam-battery
power-issue
Brand new 3rd gen stick up outdoor cam. Powering it wired constantly gives the loss of power error despite staying at 100% and showing solar charging on the battery indicator..wired mode works as it should with 24/7 recording and battery staying at 100%. This is even with the RING GENUINE ADAPTER. There has been current issues where it's automatically switched to battery mode and turned 24/7 off. This seems to be an app bug ? Or latest cam firmware. This error started in 2023.i can't believe nothings been done!!
53 •
2 •
0 •
06-07-2025 14:03:59
Responses (1)
- U
According to ring it's an error and there aware. From other posts it's been ongoing for a long time and still no fix!?! Hi Dan, We are aware of the issue that you are experiencing and are working on a fix. We will let you know by email when the fix has been implemented
•0
17-07-2025 11:08:14
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @user699112. Try performing a reset on the Stick Up Cam by pressing and holding the setup button for 20 seconds, then releasing it. Once that is done, ensure that the cable to fully inserted into the cam and reconnect it to wifi. Let me know if this helps!
0
07-07-2025 18:02:21
•