Responses (1)

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Caitlyn_Ring

Hi @Frustratedabouttotosd. What happens when you try to reconnect your Spotlight Cam to your wifi network, are there any specific error messages you receive or what step are you getting stuck on? You might want to try a reset by holding down the setup button for at least 20 seconds. After the reset is complete, follow the steps under Set Up a Device in the Ring App to reconnect your Spotlight Cam. Let me know if that helps. :)

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04-02-2022 17:23:34

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Frustratedabouttotosd

After the battery change, it would not connect. When I try to reconnect, it keeps trying to go to. Ring network instead of my home Wi-Fi network. I’ve done the whole reset thing over a dozen times. It does not work. I’ve rebooted my router. That did not work. It can’t connect so it tells me there is a problem. It sounds like I’m going to have to remove the device then completely add it again. But I’m not sure I can do that without having to take down the camera since I cannot find the card with the QR code. This is a ridiculous inconvenience. If you know that your product has this issue, which apparently common, then it should have been fixed. The doorbell camera does not do this.

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04-02-2022 20:05:56