I have identified what appears to be a reproducible WPA2/RSN interoperability issue between a recently purchased Ring Spotlight Cam Pro and TP-Link Omada EAP783 access points.

Ring device

• Ring Spotlight Cam Pro Battery with 2K Video / Ring Vision

• Amazon ASIN: B09DRX62ZV

• Purchased new in 2026

• Product packaging: copyright 2025 Ring LLC

• Connectivity listed on packaging: 2.4 GHz and 5 GHz

• This is the 2K Spotlight Cam Pro, not the newer Spotlight Cam Pro (2nd Gen/4K).

Problem

The camera consistently fails to connect to my TP-Link Omada EAP783 Wi-Fi network when the SSID uses WPA2-PSK/AES. During initial Ring setup, the process reaches approximately 95% and then fails. I performed extensive controlled testing using a dedicated 2.4-GHz SSID. With the same Ring camera, EAP783 access points, SSID, password, VLAN and underlying network, the results are:

A simple temporary PSK was used during testing to eliminate password length or special characters as a variable.

This is not limited to initial Ring setup

1. WPA-PSK/AES - camera connects and operates normally.

2. Change only the same SSID to WPA2-PSK/AES - camera will not reconnect.

3. Change the same SSID back to WPA-PSK/AES - camera reconnects successfully without resetting or reconfiguring

the Ring camera.

The failure therefore appears to occur during the actual WPA2/RSN connection process and is not simply a problem with

the Ring app's initial setup workflow.

Underlying network eliminated

The camera operates correctly through the EAP783 on my normal IoT VLAN when WPA-PSK/AES or an open WLAN is

used.

EAP783 security configuration	Result
Open / no security	WORKS
WPA-PSK / Auto	WORKS
WPA-PSK / AES	WORKS
WPA/WPA2-PSK / AES	FAILS
WPA2-PSK / AES	FAILS

Ring -> EAP783 -> Omada switches -> IoT VLAN -> OPNsense router/firewall -> Internet -> Ring cloud

Technical Support Submission Page 1This appears to eliminate DHCP, DNS, VLAN configuration, firewall/routing and Internet connectivity as causes.

Most important comparison: WPA2 works with another AP

I connected an ASUS GT-AX11000 Pro in access-point mode to my network and configured a 2.4-GHz WLAN using

WPA2-PSK. This same Spotlight Cam Pro connected successfully to the ASUS WLAN using WPA2-PSK.

Ring + ASUS GT-AX11000 Pro + WPA2-PSK -> WORKS

Ring + TP-Link EAP783 + WPA2-PSK/AES -> FAILS

The camera is therefore demonstrably capable of WPA2 operation, but WPA2 fails specifically when it communicates

with the TP-Link EAP783.

Additional troubleshooting

The EAP783s are hardware version US v1.0 running firmware 1.1.5.

• 2.4 GHz only

• 20-MHz channel width

• 802.11b/g/n mixed mode

• PMF disabled

• 802.11r disabled

• U-APSD disabled

• OFDMA disabled

• Band steering disabled

• MLO disabled

• Simple SSID and PSK

None of these changes allowed WPA2-PSK/AES to work.

Request

I am hoping this will be escalated to the Ring networking/firmware engineering team as a possible WPA2/RSN interoperability issue between the Spotlight Cam Pro 2K and TP-Link EAP783.