Responses (6)

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KathyL13

I’m having this problem with 2 of my 4 cameras and Ring is of no help to fix it. I have done all the trouble shooting steps and still it doesn’t recognize the solar panels on two of my cameras. Very frustrating considering I can’t use the 5 minute snapshots. Why can’t Ring address this issue??

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07-11-2020 15:25:36

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T

Tom_Ring

Hi @KathyL13. If the suggested troubleshooting steps have not provided a resolution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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09-11-2020 21:15:05

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KathyL13

Thank you. I have contacted the customer support and I’m waiting for a resolution.

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09-11-2020 21:18:58

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Tom_Ring

Hi @KathyL13. Great! Be sure to let us know how your experience with support was!

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11-11-2020 19:50:18

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Lise
Have you heard back from customer support? I’m having this exact same problem. My solar panel was “connected” yesterday, but today I received a message that it’s not connected and to purchase a solar panel. I tried all the suggestions listed, but no luck.
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26-12-2020 06:43:18
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S2
Scooter-2021
I'm finding this process for establishing a connection between the SpotCam & Solar panel a bit perplexing. I have been unable to get the solar panel recognized no matter the steps taken to do so. I've followed all the recommendations from support with the same negative results. From the volume of issues I've noted on this board about solar panels not connecting I'm wondering where the problem might lay. Is it software or hardware related?
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11-01-2021 20:12:57
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WY
Wont-you-be-my-neighbor
Here’s the trouble. I had the same issue. This is what you need to do. Remove the device from your account. Then hold the button on the top down for 20 full seconds. Let go and then wait for the lights to flash (blue & white). Now that the spotlight cam has been removed from your device list, and has finished a hard reboot, You can begin the process of correcting the problem. Open the bottom, and remove the battery(s), wait 10 seconds, and insert the battery(s). Wait until the power up lights finish flashing. Leave the battery compartment open, you will need to scan the QR code during the setup process. Open the app, and go to “devices” and select “add device”- This is the important part... You need to select Spotlight cam Solar from the list, so that it installs the correct firmware during setup. After you scan the QR code go ahead and close the battery compartment. Complete the set up process. After you choose a wireless network to connect to, the spotlight cam will update it’s firmware and will show the solar panel connected and able to charge device. Also important- Charge your battery(s) to full charge before you begin this process, so that you are starting with full battery’s. The issue is when you add the solar panel later as an add on, the device isn’t set up properly to recognize it, because it was originally set up as just a spotlight cam battery, and has the wrong firmware. I hope this helps someone, because this drove me absolutely crazy when I got the solar panels. I read countless threads about this, and people were angry paying 50 bucks for a solar panel and have it not work. You just need to follow these steps above. Remove the device from your account. Do a hard reboot of the device, remove the battery(s) replace the battery(s) and set up as a new device, making sure this time you choose Spotlight cam Solar as the device type.. Enjoy.!
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17-01-2021 22:11:29
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WY
Wont-you-be-my-neighbor
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17-01-2021 22:29:23
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