Responses (19)

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Caitlyn_Ring

Accepted Solution

Hi neighbors, the Solar Panel will provide a trickle charge to the battery with sufficient sunlight. This charge isn't as fast as manually charging the battery, but it can help extend the amount of time between charges. Please try the following troubleshooting steps for Solar Panels: - Check that your Solar Panel's cable is firmly connected to both the panel and the Camera. - Use a clean microfiber cloth to clear any dirt or debris from the Solar Panel. - Ensure the Solar Panel is receiving at least 4 hours of direct sunlight per day. - Reboot the Camera using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the Device Health page. We also have troubleshooting steps for the Solar Panel [here](https://support.ring.com/hc/en-us/articles/10264201238292-Troubleshooting-Solar-Panel-2nd-Generation-and-Small-Solar-Panel-). If this concern persists after trying the above, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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21-09-2023 18:13:50

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user_2b82b3

I found that some devices need the large (4W) solar panel to maintain charge.  Specifically the current generation of Stick up cameras.  The small solar panel just can't keep up.  This assertion is based on 3 identical cameras - 2 with large panels, one with a small panel.

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19-01-2026 21:11:23

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user58967
I'm having same problem. Waiting on an answer
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19-09-2023 02:44:04
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user_d12c5f
I am having the same problem. It shows the solar panel connected but never charging....... 
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27-09-2024 14:47:14
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user_5a1c88
I have the same problem. With 2 cameras, it started at the same time, which makes me think we have a software issue. 
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08-01-2025 14:49:28
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Maztervader
I have the same issue. I have three spotlight cams all solar panel connected. Worked great for over a year. Now one isn’t charging properly and ring sent me a solar panel thinking it was that. Issue persists. Now ring is saying there is a known issue with certain cameras where it doesn’t charge so for sure it’s software but they are not giving to much info not help. What a waste. Equipment isn’t cheap and they break it with a software update and are not taking ownership of the issue. So now I have to take the battery out to charge while having a solar panel connected for decoration. Great job ring 
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08-01-2025 20:23:42
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