Responses (5)

B
bemak187
@user39615. Is it an older Spotlight Cam or is it the Pro? If it is the pro turn off HDR and see if that helps. Also try turning off colour night vision. Difficult to say without seeing exactly what is happening. It could be your IR cut filter is stuck and isn't flipping between IR and colour modes. Could you post a picture or short video?
3
•
17-03-2023 11:21:20
•
Reply
D

Dutchie

I have the same problem with my first gen spotlight cam. It has been working fine but now since a couple days, when the lights turn on the image turns from clear image to pitch black in seconds. I noticed a new setting in the app, light sensitivity, when i turn that down the image becomes a bit better but still useless as it is still way to dark. I have tried every possible setting in the app, including turning the color night vision on and off. I think this problem is related with one of the updates.

1

•

22-03-2023 20:04:12

•

Reply

C

Caitlyn_Ring

Hi @Dutchie. It would be helpful if you could share a picture or a short video of what's happening. That way we can see what you're seeing and ensure we're providing relevant troubleshooting information.

0

•

03-04-2023 22:54:07

D
Dutchie
Have you fixed it? Mine is still the same.
1
•
01-04-2023 19:26:25
•
Reply
J
Jennyon1
I have the same problem.. worked fine until the update.. Ironically I was thinking twice about updating. Anybody made any progress?
0
•
15-04-2023 23:53:23
•
Reply
J
Justin_Ring
Hi neighbors. Apart from what is mentioned in the comments, you can also try the following steps for this concern: - [Reboot the Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Factory reset the Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further invistigate. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
17-04-2023 23:28:18
•
Reply