Ring Security Cameras
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S
stanley721
Accepted Solution
Ring spotlight won't turn off
troubleshooting
battery-security-cameras
The spotlight on my spotlight camera won't stay off. I go into the settings and switch the lights off. They turn off. Then a couple of seconds later, they turn back on. I turn them off then quickly go to the live view and tap the light bulb to turn them off again and at that point they seem to stay off, for a while. It's not motion, I don't think. I want them to turn on when it senses a person or car pull into my driveway. I gave up last night and just left them on and set the schedule to have them turn off at 5:30 in the morning. They turned off, but a second later turned back on. This is frustrating to say the least. I thought this camera and light would be the answer, but not the way it is operating now.
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21-04-2020 11:21:17
Responses (52)
- DMy spotlight cams were staying on after turning off, we found the problem to be Alexa was turning them on , though we never setup Alexa to do anything with our Ring it decided to setup on its own. We went into Alexa app and disabled the Ring cameras and now the light are staying off.•
2
16-12-2021 19:14:01
- MI have the same problem. It just started on one of my cameras. I have two others that were all installed July 2020. Is this going to happen to all of them?•
1
13-12-2020 00:02:56
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- JI’m having the same problem, I turn off the security lights in my app, they turn back on. Regardless of the time limit I set, the lights never turn off. Very disturbing to my neighbors at night, I’m not pleased with this flaw.•
4
30-12-2020 00:29:57
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- JWe are having same issue with on camera as well. The other two seem fine but one light will not remain off. I have the same situation where if I go live the light seems to stay off for a bit then it comes back after a while. I feel like we are blinding our neighbors. The fix recommendation by ring did not work. Ring. Please help!!•
3
10-01-2021 07:28:11
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- NI am having the same problem. The lights worked fine for ages, but at night now won't turn off, except for about one second, then straight back on. Tried adjusting all settings and setting lights to off, but no joy. They are not triggered by motion as the camera isn't being triggered, just the lights. I'm going to ask for a refund, because this is costing me money. If we all do the same, they might pay more attention to getting this fixed!•
4
10-01-2021 09:34:07
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Caitlyn_Ring
Hi neighbors! If you've tried the troubleshooting steps previously recommended in this thread and you're still having this concern with your Ring Spotlight Cam, I would recommend following up with our support team so they can take a closer look. You can get in touch with support by sending a message @Ring on Facebook, X, or Instagram.
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13-12-2021 20:50:53
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