I recently purchased two Ring Spot Light cameras. The first connected with no issues. The second could not find my wifi. It gets to 95% complete and stops. After 30 minutes with Tech Support, it was determined that the camera was bad. I had to send it back before they would send me a new one. New one arrived yestereday. I decided to try to connect to the wifi before I climbed a ladder so sitting 5 ft. from the router the exact same thing happened. I have 4 other cameras working fine, and one door bell camera. After nearly an hour with Tech Support, and three refusals of my request to talk to a supervisor, I was told once again that it was the camera, and told to send it back. Any ideas why this might be happening? This was an absolutely horriblecustomer service experience. I had the feeling that the rep would face some type of discipline if he could not handle my issue. Is there any way to talk to a real expert?