‎Ring Spotlight Cam - Mic Noise

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AnthonyB

Ring Spotlight Cam - Mic Noise

hardwired-security-cameras

I bought several cameras about 8 months ago. Hardwired spotlight cams. All of them have been working fine until last week. One of my cameras now has a microphone issue. The only sound it records is a loud electronic hum, day or night, 24 hours a days. The rest of my cameras still work fine. All I can do is turn the mic off, which is unacceptable. [https://ring.com/share/a7fa75bb-7241-46cb-9be9-4e8543ae6256](https://ring.com/share/a7fa75bb-7241-46cb-9be9-4e8543ae6256) Any help would be appreciated.

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23-03-2021 18:33:10

Responses (1)

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Caitlyn_Ring

Hi @AnthonyB. Thank you for sharing a video example of what you're experiencing. Try resetting the Camera by holding down the reset button for at least 20 seconds. Once this reset is complete, walk the Camera through a new setup in the Ring App using the steps under Set Up a Device. If this noise is still happening after completing these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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24-03-2021 17:57:58

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