Responses (3)

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Caitlyn_Ring

Hi @user38114. Rebooting the Floodlight Cam and moving a wifi extender within range were some great troubleshooting steps to take. After a reboot, when the Floodlight Cam is online for a brief time, check the RSSI on the Device Health screen to see if it indicates a strong signal. You can learn more about wifi signal strength [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength). If the signal strength looks good, try creating a guest network to connect only the Floodlight Cam to. Make sure it is 2.4GHz and not dual-band, if your router supports that. Should the Camera still fall offline after trying the guest network, I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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03-03-2023 22:39:35

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user_fc2a5e

I’ve read a couple other forums, that after going through all these steps, rebooting, reconnecting, rebooting the Wi-Fi, establishing the extender, that you guys actually have a firmware update that you can provide us for all of our cameras that aren’t connecting to the Wi-Fi Extenders. How do you send this firmware update? Do you send it to the app? Do we receive it in the email? Because I would like to receive it before I go through the hassle of installing my floodlight camp. Because I’m already having trouble with the cameras that I’ve installed, and the chime That I bought, is useless 

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02-08-2024 13:51:24

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Tom_Ring

Hi @user_fc2a5e. Sometimes, when applicable, our support team can assist you in updating firmware during the troubleshooting process. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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05-08-2024 14:47:25

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user50402
I recently started to have the same issues. No issues with my wifi connecting to my other ring devices or other devices. My wifi Is fast enough according to Ring’s requirements. My firmware on my wifi mesh system and the ring floodlight cam are up to date. No power outages. I have done all the suggested and still having issues. Are there issues with these cameras?
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08-07-2023 12:27:26
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Justin_Ring
Hi @user50402. As mentioned in the solution, if you have tried all the basic troubleshooting steps and are still having the same concern, give our support team a call for further assistance.
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10-07-2023 18:10:02
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