‎Ring floodlight cam - 1 light not working

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philthomasp

Ring floodlight cam - 1 light not working

hardwired-security-cameras

cs-support

Hi all, I have a floodlight cam with 2 lights, and last night I noticed 1 of the 2 was not working. Are replacement parts available, and is something like this covered by a warranty? Thank you so much for your guidance!

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22-02-2023 01:18:02

Responses (2)

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Caitlyn_Ring

Hi @philthomasp. Try rebooting your Floodlight Cam in the Ring app using the "Reboot This Device" option from the Device Health screen. If that doesn't fix this, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review the device's [warranty](https://ring.com/warranty) and determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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23-02-2023 18:17:14

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philthomasp

Rebooting did not work, I will call support and post the outcome here for anyone else experiencing the same issue.

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25-02-2023 20:00:45

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