Responses (11)

B
bd04702d4f56aced24c3
I had the same problem where my lens cover fell off. I cleaned the camera lens and both sides with a lens cloth before I pushed it back on. Just before it fell off I started noticing light streaks when the sun is hitting the camera. It does not appear in the morning, evening or night time or when I block the sun from hitting the lens directly. Support told me to order a camera cover or make something to block the sun. Currently I have a Christmas wreath around the camera, but this issue started about a month before the wreath was put ip. One photo is before the sun hits the camera and the other is after the sun hits the camera..  
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29-11-2021 19:02:36
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C
Candiru
This same thing happened to me twice already. I sent the camera back twice. The weird part is that the camera is under an awning, does not get direct sunlight or water. What is the solution? It just falls out after 5 months.
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01-06-2023 16:18:05
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J
Justin_Ring
Hi @Candiru. If the lens has fallen out of your Camera and is not going back into place or keeps falling out after a few days, the next best step is to contact our support team for further assistance. If this has happened to you more than once on multiple Cameras, let our support team know so they can further investigate.
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02-06-2023 18:30:12
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R
ringerone
Same…for the cost of these things this shouldn’t happen. Quality has gone downhill. My older floodlight cams seem better quality than my newer ones. I have two older ones and two that are from 2021. The 2021 models seem cheap.
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05-06-2023 20:36:54
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K
KevinCust
Same. Have 4 of these, just over 12 months old (so out of warranty), has only happened to 1 so far. Started seeing what we thought was a circle of light reflection in video captures. Turns out the lens cover had detached and was just hanging on at the top with gravity pulling the bottom out a couple of cm. If it had fallen off completely, we probably wouldn't have realised. Looks like the glue at the factory was not applied properly, seems like it was only glued in 1 spot at the top. Have currently just put thin tape on both sides to hold it on, but that will come off eventually. Maybe 4 small dots of super glue on top, bottom and sides will do a better job. 
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11-06-2023 04:35:31
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