Ring Security Cameras
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YaTwice
Ring Dash Cam / Car Cam
I have the dash cam, got it on pre ordered a while back. The camera stopped working April 02, XXXX at 3:55am. It wont turn on. I've tested it multiple cars. I then purchased a type C power tester and there is no voltage coming from the OBD2 port plug or the cable (appears both are bad?). How long is the warranty on these things? How do I get a new cord and plug? If I can't get one, how do I get a refund for the ring go I paid for in march that I can't use? Support page was useless, there is no information on the dash cam and kept giving me links to come here. Is there an actual email I can use to email a live person?
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01-08-2024 05:34:59
Responses (3)
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Caitlyn_Ring
Hi @YaTwice. I'd recommend getting in touch with our support team directly. They can ensure all applicable troubleshooting steps have been done, and review your device's warranty to determine the best resolution.
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02-08-2024 14:38:00
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