Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Ring Camera Pro - Solar - Stops charging daily
I already own 3 Ring camera (plus?) with solar that function perfectly. I guess these are the 3-4 year old model, but have been working for the last few years. I decided to 'upgrade' one of them to the Ring Camera Pro, Battery, Solar. I even bought the upgraded Solar (4w). this one has been nothing but trouble.biggest issue now, the camera STOPS charging the battery on a daily basis. Unless I unplug/plug in the solar each day with the sun out, the camera does not charge the battery. The App shows the solar as "connected" but no lighting bolt signifies charging--unless I unplug and plug in daily. What a joke. None of my other cameras have this issue. Anybody have a solution? I hate contacting Ring support because it's usually someone in South Asia who I can barely understand. And I've reset, uninstalled, reinstalled my camera 10 times, and I know they're going to want to do all this nonsense. I just want a new camera sent to me incase I just have a bad battery. Any ideas? I've seen others have this issue on this board but nobody ever posts a resolution.Thanks.
378 •
6 •
0 •
10-11-2023 17:55:40
Responses (4)
- U
Im having the same issue, the Pro version. Whenever I disconnect and reconnect my solar panel, it initially charges for a day around 80%, but then it suddenly stops charging and doesn’t resume. Very frustrating. Same everytime. Seems like a software issue.
•0
22-08-2024 18:56:57
•
CHi @user_4c9ee3. Make sure the Ring Solar Panel is receiving several hours of direct sunlight. Indirect sunlight will not be enough to help the Solar Panel provide a trickle charge to your Spotlight Cam. If this issue persists, our support team can provide further assistance.
•0
23-08-2024 19:24:20
- T
I’m having the same exact issue. I had older stick up cams with lights and older solar panels with no problem but this camera drives me nuts! It also can’t seem to keep a good signal. I placed this camera in the EXACT spot I had the old camera and never had an issue with connection and this new camera that we have only had a couple of months is constantly going offline and then batteries constantly needed replaced too.
•0
19-09-2024 21:42:37
•
- B
Ring doesn't seem to care enough to update the firmware of the camera. While a consumer SHOULD NOT have to do this DAILY, the fix seems to be unplug/replug the solar panel from the camera each day, or, if that is not possible due to the location of the camera, you need to REBOOT the camera EVERY MORNING. In "Device Health" near the bottom, select "Reboot This Device" and that will start the solar panel charging again. But MAKE SURE you do this only when the sun is out. If you do this early enough in the morning while it's still dark, it won't reset the charging....ask me how I know this...HA! HEY RING, GET YOUR ACT TOGETHER AND UPDATE THE FIRMWARE!
•0
29-08-2025 17:50:35
•
Usame issue. spotlight cam pro. if i unplug solar and plug back in it charges until the sun goes down. i tried the reboot device but that didn't work. i'm just gonna get a long usb-c cable and drill a hole to plug in to power in my garage. sad that ring wont fix this issue with a software change. pitiful
•0
07-09-2025 22:37:57
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @gwjoeymed. What is the battery level? That Solar Panel won't trickle charge the battery until it drops below 90%. You'll also need to ensure that the Solar Panel gets at least 4 hours of direct sunlight per day to have charging power. If this continues to happen, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.
0
13-11-2023 16:35:25
•