Ring Security Cameras
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Ring Camera Disconnection
hardwired-security-cameras
connectivity
troubleshooting
My hardwired outdoor camera keeps disconnecting from the app. It is in a high location, involving getting out a tall ladder and reinitializing the setup each time. That had been successful, albeit a nuisance. However, this last time, the app displays that it is both connected and has been offline since it disconnected. I began from scratch and reconnected the camera to the same and only WiFi, and still the same result. It shows connected and not connected at the same time. I am at a loss. Do I have a defective camera? Am I missing something in this process?
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02-10-2025 14:32:28
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Caitlyn_Ring
Hi @RINGmaster_Nope!. Make sure your Ring app is fully updated, and try using the reboot option on the Device Health page in the Ring app. If you're still seeing the Floodlight Cam display as offline and online at the same time in the Ring app, please follow up with our social support team @Ring on Facebook, X, or Instagram.
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03-10-2025 15:27:56
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