I’m posting publicly as I have already contacted customer support and still have no resolution.

My return was approved, I received the return form, and I returned my cameras as instructed. Australia Post tracking confirms the parcel was successfully delivered to the warehouse on 7 July 2026, and I have the delivery confirmation as evidence.

I contacted customer support on 10 August and was advised that the return process could take up to two months from when the parcel was received, and that I should follow up again at the end of August if I had not heard anything.

It is now September, and I still have no confirmation that my return has been received or processed, and no refund.

I was also directed to create an online account for updates, however my account shows no order history, billing history or return information.

I have followed every step required of me and have now waited the timeframe I was given by customer support.

I am requesting that this be resolved in writing. I do not want to be directed to another phone call and given another vague timeframe. Please confirm that my return has been received, provide the current status, and process my refund without further delay.

If this cannot be resolved promptly, I will escalate the matter to Consumer Affairs and provide my return documentation, Australia Post delivery confirmation and records of my previous contact with customer support.

I would appreciate someone from the company taking ownership of this and resolving it.