Responses (3)

T
Tom_Ring
Accepted Solution
Hi @KMU. The Floodlight Cam should come off the opposite way it was installed. Once the nuts are removed, the assembly should slide off. Be careful, as some of the wires may have become bound up, making this slightly more difficult. Be sure that the power is turned off to avoid any electrical hazards. I hope this helps.
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25-04-2022 20:04:08
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user_36c630

I'm having the exact same problem. I've removed the nuts to expose the posts and from what it looks like, the light should just slide off the two posts and expose the plate and wiring. I've looked all over for a release or another screw, but I only see a notch at the very bottom which doesn't seem to do anything When I pull, the light does not slide along the posts as expected, instead it pulls from the wall

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17-07-2025 10:41:10

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Caitlyn_Ring

Hi @user_36c630. If the suggestions in the previous reply were not helpful, I'd recommend following up with our support team @Ring on Facebook, X, or Instagram for further assistance.

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18-07-2025 14:29:38

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user_72e504

What did you wind up doing to pop it loose?  I'm having the same problem.  The entire light will rotate but I can't get it to slide off.  I get the impression something has fused inside the bracket - but NOT the wiring.  I'm able to barely peek inside to see that the wiring itself is in good shape.  There's something between the bracket and the housing for the camera that has fused together.

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27-01-2026 18:53:23

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user_72e504

Well - figured it out.  After years of being installed the inner bracket had some gunk and grime fusing the outer housing to it.  I got a putty knife inserted between the two pieces near that bottom tab and worked it all the way around to pop it loose.

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27-01-2026 22:25:35

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Caitlyn_Ring

@user_72e504 Thank you for sharing! I'm glad you were able to get this sorted out.

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28-01-2026 19:10:54