Responses (4)

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Caitlyn_Ring
Hi @SaraK. Have you noticed this happening in any other instance or is this the only time? It's hard to say what may have caused it if it's a one-off instance, but I'm glad to hear it's working fine again since then. I'd suggest keeping an eye on it and following up here or with our support team directly if this happens again. :)
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13-09-2021 20:20:46
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tskitch

This is happening with my wired floodlight and camera. How do you power down the unit? I’ve turned the light on and off with the app, but it didn’t solve the issue. The light works if I turn it on with the app. Otherwise, the red lights display on the face of the camera and motion doesn’t activate the lights.

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02-10-2021 12:14:00

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Tom_Ring

Hi @tskitch. Depending on how you have this wired, you may have to go to your circuit breaker box to completely power down your Floodlight Cam. After about 3 minutes, you can power it back up. I hope this helps!

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04-10-2021 19:17:31

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user_1963

Advice given helped? I’m experiencing the same issue. 😕

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02-06-2022 06:20:57

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Caitlyn_Ring
Hey neighbors. The red lights on your Floodlight Cam are the infrared LEDs used for night vision. The lights on your Floodlight Cam should also come on whenever motion is detected, as long as it is dark enough outside. If the lights on your Floodlight Cam are not activating when it detects motion at night, try reviewing the [light settings](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). You can also try resetting your device by holding down the setup button for at least 20 seconds. After the reset is complete, perform a fresh setup of your Camera in the Ring app using the steps under Set Up a Device. If that doesn't help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-09-2022 23:18:48
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user72165
I am having the same issue with two of my wired flood light cameras. I reset power multiple times. sometimes it worked . I removed and reinstalled the device in the app. Rebooted also. No luck. Now the lights wont come on at all…just red leds on the camera front. The camera works and the app shows the lights being ON, but no lights, not even when motion is detected. Motion alerts are being sent and video captured. I have a 3rd light that was installed at the same time as the other two. it is working with no issue.
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22-12-2023 00:33:01
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