Responses (4)

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Samgreyseal
Nuts! The app says camera is offline yet it detects movement, sends alerts and records all events as usual. When you go to live view it says it can’t connect because the camera is offline. Called support and I need to send someone there to press a button. They are unable to restart it remotely. Clearly as all previously noted this is totally unacceptable for anyone wishing to use the cameras as designed, or rather, marketed. And as for any potential intruder just pressing a button and presumably disabling the thing….
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16-07-2021 12:18:44
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DCMaine
I have four cameras, all reconnect after power failure or modem reboot except one, a StickUp camera that is wired to power, and three feet from the router. I think the tech wizards at Ring need to do a software update that allows rebooting the camera remotely. I am away and the whole purpose of the cameras is to monitor my house. It makes the camera totally useless if you can’t communicate with it. In addition, this problem camera is high enough that I have to use a ladder to get to that darn blue button holding an iPad. At 76 years old, I’m fairly fit, but try to minimize my ladder climbing. Help Ring! Dcmaine
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30-01-2022 17:15:32
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user17845

Absolute insanity and a huge failure of the software programmers. It's always like this with software people. They don't use the product and don't test it with real people. You also can't switch some other settings without being next to the camera. You can't tell it to use a different wifi without it having to connect to your phones wifi first. This is the dumbest way to do things. Other brands do this as well. I think it's an off the shelf software that they are all using and the average person never deals with it so they don't care. What about the recording directly to the cloud instead of a buffer then to the cloud? All my ring cameras record the wifi glitches! Amazingly, the glitches happen when the action you're trying to watch happens! Ring cameras are NOT intended to be a replacement for real security cameras. They are novelty items.

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18-07-2022 16:56:48

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user00007

We have a very similar issue. We have 6 cameras and 1 doorbell. After we lose our Internet connection (not power) our cameras go offline and fail to reconnect. The only remedy I have found is to take the batteries out, then they all come back online. Obviously that cannot be done while traveling. That's a major fail. Another interesting observation is that we have our doorbell connected through a separate router, while the cameras are connected directly to the Comcast gateway/modem. The doorbell survives Internet outages, I guess because the router is still on even when the Gateway is not. Finally: if it's enough to unplug the batteries to restart, the ring system software should be able to do exactly the same after an outage - automatically, one attempt every hour until it's back. The current process/lack thereof makes zero sense.

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20-09-2022 05:48:51

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user32055

Agree. Major fail on part of Ring. I am facing he same problem. You should be able to reset remotely after power failure. It now means I have no coverage while overseas. I set up internal cameras before my trip and will look to return items because of this flaw. My external Arlo cameras have reconnected after power and internet failures.

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03-01-2023 08:03:16

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simon1969
Every time I go away it seems to drop connection, and I cannot reconnect until I come home, its utter madness. I wish I had bought a proper wired system instead of this diy system that is clearly flawed and not fit for purpose. To have a remote wifi system that you cannot reconnect remotely through an app is just rubbish in my opinion, and it should be stated on the advertising.
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14-01-2023 16:18:32
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