Ring Security Cameras

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Original Spotlight Cam Mount (2020)
hardwired-security-cameras
cs-support
wiring

I have 3 Ring Spotlight Cam Mount (hardwired) that were purchased and installed in 2020. One of the cameras has a permanent pink hue and is very glitchy, though it has great internet signal. The other two cameras work great.The cameras that I installed have the original ball joint for the hardwired connection.I order a replacement Ring Spotlight Plus hardwired which came with a hardwire kit that is very different than the one that I have installed. I was sent a Ring Spotlight Plus Battery camera with a hardwire kit that contains a USB C connection. In order to replace the Spotlight cam that I have installed, I will have to rewire and redrill that mount. Has anyone run into this problem and found a solution? I was hoping I could get a replacement of the exact camera and connection that I have installed so that I don't have to hire an electrician to rewire the camera.

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30-09-2025 12:06:31

Responses (1)

  • T

    Hi @user_19115c. The original Spotlight Cam is no longer in service. It sounds like your device was replaced with the most updated version of your product. The mounting hardware is slightly different and will require new installation. 

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    01-10-2025 13:07:30

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