I am experiencing a very unusual issue with Ring Alarm Pro Local Storage.

I currently have four Ring cameras at the same location connected to the same Ring Alarm Pro system. Three cameras appear in Ring Alarm Pro Local Storage and record to the microSD card normally. However, one Spotlight Cam Pro (2nd Gen), named “587 Back Pro” in the Ring app, has never appeared in the Local Storage device list since it was installed.

The camera is completely absent from the Local Storage device list, not just failing to record locally.

The camera itself works perfectly. Live View works, motion detection works, notifications work, and cloud recording works. The camera stays online and operates normally in every way. The only problem is that Ring Alarm Pro does not see this camera for Local Storage.

All four cameras are connected to the same Ring account, the same location, the same Ring Alarm Pro system, and the same network. I have verified multiple times that the affected camera is connected exactly the same way as the three cameras that successfully record to Local Storage. Ring Alarm Pro shows all cameras on the correct network.

To troubleshoot the issue, I have already:

• Rebooted Ring Alarm Pro multiple times.
• Rebooted the camera multiple times.
• Verified Local Storage settings.
• Verified network settings.
• Confirmed all cameras are connected to the same network.
• Removed and re-added the camera.
• Waited more than a week to see if the camera would appear automatically.
• Compared all settings with the three working cameras.

To rule out a hardware problem, I replaced the camera with another brand-new Spotlight Cam Pro (2nd Gen) in the same location and on the same network. The replacement camera behaved exactly the same way and still did not appear in the Ring Alarm Pro Local Storage device list.

Because two different Spotlight Cam Pro (2nd Gen) cameras show the exact same behavior, I do not believe this is a hardware issue.

I also contacted Ring Support through chat and completed all recommended troubleshooting steps. Unfortunately, they were unable to determine the cause of the problem or provide a solution.

At this point, I am wondering whether this could be a software issue, account issue, or a known limitation affecting certain Spotlight Cam Pro (2nd Gen) devices.

Has anyone experienced this issue before? If any Ring moderator or Ring employee is reading this, I would greatly appreciate any guidance or information regarding this behavior.

Thank you.

Screenshot attached showing the Ring Edge eligible device list. The camera named “587 Back Pro” does not appear in the list at all.