Ring Security Cameras

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New batteries- only charging to 89% and 91%?
troubleshooting
wireless-security-cameras

I recently bought the Charging Station and two quick release battery packs. These were purchased new from Ring and upon receiving, I charged for a couple of days and the station reported- via its four lights- the batteries were completely full. After installing into my Spotlight Cam this morning, the battery levels are immediately being reported at 89% and 91% respectively.

Did Ring sell used batteries to me or is there a different explanation concerning?

Thanks.

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28-11-2024 13:55:50

Responses (1)

  • C

    Hi @SK707. It should only take about 8 hours to fully charge a Quick Release Battery pack. Try plugging one of the batteries into a standard power outlet using the provided charging cable for about an hour. Once you put it back in the Spotlight Cam, perform a reboot, then check the battery percentage. 

    0

    02-12-2024 23:58:36

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