‎Moving house - connecting to existing system

HertsGT8

Moving house - connecting to existing system

hardwired-security-cameras

hardwired-video-doorbell

troubleshooting

We are moving house at the end of the week and the new house has hard wired security cameras and ring doorbell etc they will be deactivated by the current owner. On moving day we will have new broadband installed and have an existing ring account … how do I connect to the existing cameras ? They are very high up so access will be an issue if I have to physically get close to them ? Thanks Marc

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09-05-2022 20:20:15

Responses (1)

Caitlyn_Ring

Hi @HertsGT8. As @SolarEclipse mentioned, you will need to be able to physically access the Ring devices in order to follow the set up flow in the Ring app. You will be asked to scan the QR code that is located on the back of the device and you will need to put the device into setup mode by accessing the setup mode on the device itself. We have setup and installation information for Security Cameras [here](https://community.ring.com/t/setup-and-installation-steps-for-your-ring-cameras/118053) and Video Doorbells [here](https://community.ring.com/t/setup-and-install-guide-for-ring-video-doorbells/118748) that you can reference. I hope this helps! :)

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10-05-2022 19:11:07

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user_b26429

One of the challenges with resetting a Ring doorbell or other devices is accessing the reset button or QR code behind the faceplate due to having a stripped security screw. How do I remove this screw?

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22-05-2026 10:48:41

Tom_Ring

Hi @user_b26429. You can try placing a rubber band over the screw before you attempt to unscrew it. If that doesn't work, try twisting it with a pair of needle nose pliers. I hope this helps.

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26-05-2026 14:44:15

Ring Security Cameras

Moving house - connecting to existing system

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