Responses (5)

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pcdrums59
I have ring cameras installed and would presume after the update it would have impacted my cameras and yet they are still working. When I initially installed my cameras a couple of years ago I had set up issues and resolved them through a WiFi extender. So it appears the issue is a connectivity issue. That being said, it does not rule out a defective unit. I recommend powering down the camera, wait about 30 minutes and then try the set up as close as you can to your router. If successful then mount it where you want it. If you have further issues, get a WiFi extender or the Ring Chime Pro. This will boost your coverage to the camera when placed halfway between the router and the camera. Tip! If you use a third party extender, do not set up the extender in a wireless mode, connect it via the LAN port. You will halve your signal throughput to the router if you connect it wireless.
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22-12-2020 11:57:41
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Jamesbloodw

Im expereincing the same thing. Just purchased this an hour ago. How is this still a thing moths after these posts?

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11-01-2021 03:01:59

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abihameed

Hello James. Due blackout in Texas my Ring is not working need help to fix it It is solid blue - I try to reset many times using the back orange button but every time I release the button it will display a solid blue light. Let me know what I can do

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22-02-2021 19:49:55

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Gilbert.P

The same here in Australia, steady green light. holding 20 seconds doesn't work at all. It worked fine until 2 days ago. No internet/router changes. I just realised it tonight when the camera doesn't light on.

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23-04-2021 12:35:26

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C

Cdell

I have the same issue with my Ring Floodlight Camera and have tried to hard reset, but the light stays a steady green. The light worked initially and stopped working after a couple of months. I have moved the camera but nothing has changed. I have three other cameras connected have no problems with them.

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15-07-2021 16:15:18

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Tom_Ring
Hi neighbors. Here are a few things you can try to get your Spotlight Cam to connect to the internet. * Reset the Camera by pressing and holding the setup button for 20 seconds, then release. * Reset your internet router by unplugging it for 5 minutes, then plugging it back in. It can take up to 10 minutes for your wifi to restore. * Make sure you are using the correct ports and protocols for Ring devices, as described in this Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). * Try switching your wifi password to alphanumeric characters only, with no special characters. * If possible, try bringing your Spotlight Cam in the same room as your internet router and then attempt to connect to wifi. If you've tried all these steps to no avail, you can reach out to our support team for the next best steps. [quote="Marley_Ring, post:12, topic:7208"] please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. [/quote]
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19-07-2021 18:25:58
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user_98d57d

My ring spotlight camera often experiences the steady green light of doom, the way I found to correct this is, after making sure WiFi is on, turn off the power to security camera (mine is wired to light switch) for 30 minutes then power back on. This usually takes care of the green light issue with mine, I’ve had mine in use for about 5 years now and still love it. Hope this helps anyone who needs it.

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28-06-2024 13:59:51

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Tom_Ring

Hi @user_98d57d. Thank you for sharing your experience with this.

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01-07-2024 15:52:36