Responses (14)

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mrbill57
You can add me to the list of Ring users with a Windows 10 Live View issue. My Ring Camera Pro used to timeout at around 10 minutes, now it times out at 30 seconds. I don't see any timeout problems with my Android phone. If I delete and re-install the Windows 10 app, the problem goes away but just for a couple of live views. After that, it's back to 30 seconds. I have done this delete/install 3x and the outcome is the same. I have rebooted the Ring Doorbell by pushing the button on the side and I even tried connecting to the second network connection (2.4/5.0) on my WIFI router, no luck. Any suggestions?
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22-01-2021 21:19:05
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MartinWheat
Someone else struggling with Windows 10 timeouts. Every 30 seconds is ridiculous. Why have they not fixed this yet?
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07-03-2021 16:43:06
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brianburesh

I have this same issue. However, when I called about a previous problem, I was told that the Windows 10 app is going to be decommissioned. It's really frustrating to be told this as it's the way I access my cameras the most often. I shouldn't have to reach for my phone every time I want a live feed... At the minimum, it needs to have the ability in the browser, but the windows 10 app is much nicer. I suspect this 30-second issue is related to them decommissioning the app.

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22-03-2021 16:32:58

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Boone

This sounds familiar (see link below). Question is if it is only happening with Ring **Indoor cameras** on the Windows 10 PC App? My Ring Video Doorbell 2 and all my 5 Ring Stick up Plug in Cameras go for the correct full 10-minute duration. Only all 4 of my Ring Indoor Cams last 40-seconds in Live-View on this App. **All** my Live-Views for all my Ring cameras last the the full 10-minutes when using the phone app. I'm wondering if this shorten Live-View combination (Indoor cam on Windows PC App) is the common denominator? https://community.ring.com/t/why-does-the-windows-ring-app-only-show-the-live-view-for-40-seconds/42893

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22-03-2021 17:00:57

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Boone

UPDATE: I completely Uninstalled the Ring App for Windows PC. Then re-installed the Windows PC app. Now all Ring cameras and Doorbell are displaying the full normal 10-minute duration in "Live-View." I don't know what caused the issue, or if the Uninstall and Reinstall procedure will solve the shortened Live-view issue on your Windows PC app ( didn't seem to maintain the fix for @mrbill57, post Jan22), but it seems to have fixed it on mine. :smile:

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23-03-2021 05:17:44

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thomasgould

I have the same experience as Mr. Bill, worked a couple times then back to 30 seconds

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05-04-2021 23:29:34

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Boone

Hello @thomasgould , @mrbill57 , @MartinWheat , and @brianburesh , As I wrote above, I tried Uninstalling and then Re-Installing the Windows Ring App, which worked for me for only 6 days. Then the 40-second timeout issue returned. In another posted thread, I tried the "reset" suggestion of @dvd67 , and although it was a short-lived fix for him, it appears it worked for me! My Windows Ring App has been displaying the normal 10-minute Live-View for the last 13 days, and I hope it continues. :crossed_fingers: After completing the reset, you'll have to go through your settings again to put it back the way you had it before (notifications, alert sounds, etc.) https://community.ring.com/t/live-view-ends-after-1-minute-on-desktop-app/43833/5 Hopefully the reset procedure might also help you. It's probably worth a try at least :wink:

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06-04-2021 00:08:45

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Boone

14 days now and still working.

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06-04-2021 00:17:19

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thomasgould

Still working? I have tried all suggestions and problem persists. Ring truly does not care.

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23-04-2021 02:11:41

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Remmy
Having RING devices is fast becoming a waste of money
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02-05-2021 15:13:34
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