Responses (34)

A

AGMG

I have wired Stick Up cam as well and per advertisement bought it to monitor our Baby. However, I ended up with the same surprise - I can't keep Live View on for more than 10min. Called Support and they said there's nothing they can do. Unfortuntely I bought almost $2K worth of other cameras and Security System as well thinking I could have Live View on for periods at a time (i.e., to monitor kids playing outside or monitoring a Baby while playing or sleeping...motion alerts don't help in this situation). I'm now finding out that I can't and Ring has no answer as to whether this will be a feature in the product roadmap or not. This is not a difficult ask and it seems like a software upgrade. That is, unless there is some technical limitation on the hardware side. Either way it's a much needed feature and monitoring this way is a real life use case. Hopefully the Ring Community Mgr will read this and get back to us all as to what Product Management has in the works to address this. If not, I'm returning all my Ring products to Amazon and Costco and warning others that they cannot use it this way. It would be unfortunate since it's a decent product. I will most likely go to Nest or Arlo who have realized this and able to accomodate customers.

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20-12-2019 04:48:47

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A

AGMG

Hi @Marley\_Ring. Do you know if this is prioritized by Product Management and when they think the feature will be released? Not sure what your release cycle is. I have made a huge investment in buying Ring cameras to install and then learned about lack of continuous viewing. Depending on timeline, I need to figure out what to do with them since I don't want to go past my return period. Thanks!

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30-12-2019 19:38:17

R

ring4tc

Any news on Live view continuous viewing?

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26-01-2020 12:41:45

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LawrenceT

No news at all!

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27-01-2020 01:30:10

E

Eagle328

This is a member to member support forum mainly. The Ring Moderators are off during the weekend. I don't have an answer for you. You can call customer service. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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27-01-2020 04:08:34

J

JPS

Count me in the camp of those requesting elimination of the 10 minute timeout on live view as well. This definitely limits the viability of the cameras for monitoring children either sleeping or playing. I think its important to distinguish that what I believe many of us are asking for is simply removal of a restriction on live viewing. We are NOT asking for the ability to continuously record an infintely long live viewing (at least I'm not). One of the moderator responses on this thread mentioned recording, so I'm worried we are talking past each other on this feature request. As someone else already noted- if you aren't paying for a subscription, live view is all you are getting! It's ridiculous for this to be capped.

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01-03-2020 19:28:35

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SKF

All they have to do is copy the continuous viewing from amazon cloud cam. It let you view the live stream but it does not record until it detect motion.

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25-06-2020 23:20:36

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S

SteveOfMaine

Reading this thread, it occurs to me that Ring's answers have to do with constant recording which is not the same as constant viewing. I can kind of understand why the idea of constantly recording a feed might be daunting given the storage considerations, but that's not at all the same as live viewing.

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10-07-2024 17:47:57

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user_9d9b51

where do i find amazon cloud cam

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01-10-2024 00:54:25

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RP_Pechler

Hi, Many people like to set a time to keep the live view active. For me the timer need to be set for at least one working day (8 hours)

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28-07-2020 12:19:37

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RingMaster2

We just hit 24 votes in the ongoing quest to disable the Live View 10 Minute Super Stupid Timeout. [https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124](https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124) 5 more votes and this request will be on the TOP 20

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29-07-2020 02:02:56

4

49erNut

I see a continuous thread on this subject for several months with little official response from Ring. I currently have 5 exterior cameras (2 w/solar panels and 3 PoE powered) plus the doorbell. I want to be able to keep the live view on at least one of the hard-wired cameras so I know when the mail is delivered at the curb and the UPS truck etc.

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31-07-2020 16:44:41

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RingMaster2

Agreed. The timeout should be removed. Many other Ring competitors don't have this limitation. This feature request just made number 16 and it's getting very close to the Top 10. 3 more votes and it will be in 14th place.

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07-08-2020 05:42:07

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rbp66

If I had known that there was not an option for continuous live viewing, I would not have bought a Ring. That is the one thing that is preventing me from buying more Ring cameras. I work at home and want the option to have a continuous monitor. Shopping for new camera systems now, it definitely won't be Ring.

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13-08-2020 14:35:29

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RingMaster2

[@rbp66](https://community.ring.com/t5/user/viewprofilepage/user-id/83905 "@rbp66") I agree about the timeout which is why I am developing a workaround for Windows 10. Are you using Windows 10 to view your Ring camera by any chance? The workaround is not done yet but it should be soon. If you want to take a stab at the timeout period, let me know your results. thanks [https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771](https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771 "10 Minute Live View Timeout Workaround") Also, don't forget to vote for the feature, we are only [**7**](https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124 "Vote for this Feature!") votes away from getting this request on to the Top 10:

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13-08-2020 18:02:41

J
Jacques
I bought two Stickup Cams to replace my YI Home cams because YI's software is awful. I was hoping to be able to watch multiple cameras simultaneously and continuously, mainly to monitor my two sleeping toddlers. Then...timeout after 10 minutes. What the...??? For monitoring kids, this is useless, as I have to be able to hear them when they cry or wakeup at night. Boo, hiss. Very disappointed. I will definitely return these two cams (but keep my outdoor cams) if there's no promise of a solution in the near future.
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04-11-2020 00:26:05
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