Responses (6)

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Caitlyn_Ring
Hi @sharper3. Is this happening during the day or at night? With this setting enabled on, the lights should activate with motion at night. Try toggling this setting off and then back on and testing it out again at night to see if the lights toggle on when motion is detected.
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07-09-2021 21:31:53
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Chumbaside
I have the same issue - I've also lost manual control. Do you have a Light Schedule setup? I did... if I delete the schedule, I get manual control and motion lights once again! I've raised the issue with Ring, currently sits with their Tier 2 techs.
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08-09-2021 11:50:26
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wjtsandifer
I have the same issue. Lights will not come on during manual control, schedule or motion. Started two weeks ago. I can power cycle the Flood Light and get 3 minutes of lights. I will try deleting the Schedule so I can at least turn them on. I did disable the schedule which didn't help. I will delete. Please post if Tier 2 fixes this.
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08-09-2021 13:29:13
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wjtsandifer

Yep. Removing the scheduled allowed for full manual control. Looks like someone broke the firmware update we can't control or even be made aware of when it happens.

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08-09-2021 13:37:07

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sharper3

I'm not using a schedule currently (although I'd like to in the near future).

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08-09-2021 20:44:39

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user_ea1742

Thank you for the tip? Looks like I’ll have to call because it still doesn’t work for me.

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02-02-2025 00:09:38

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Caitlyn_Ring

Hi neighbors! Thank you for reporting what steps you've tired and how those have worked for you. Since this concern still persists with the lights not turning on when motion is detected despite having that setting toggled on, I'd recommend following up with our support team. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) and they can pull up your Ring account in order to take a closer look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solutions they recommend. :)

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08-09-2021 22:34:51

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user_ea1742

Still posting aboutCovid protocol delays? Geez

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02-02-2025 00:08:57