Ring Security Cameras
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Indoor Security Cam Disconnects, then factory resets when unplugged
I have a indoor security cam that keeps disconnecting from the wifi network. I have a Google home wifi mesh system and the cam is sitting 2 feet from an access point. If I unplug the cam to move it, when it restarts the cam factory resets and starts the setup process again...all settings lost. I have 2 other ring devices on my network that work fine. I also tried turning off some devices but it didn't make a difference.
Is the indoor cam defective?
Thanks,
Matt
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15-09-2020 10:35:00
Responses (1)
- B> @Matt6112 wrote: > Yes I have...but it makes no difference. It never stays connected or the app can't access it. If I also just unplug the device it factory resets itself. When I plug it back in I get the voice prompt to perform the setup again. Hello @Matt6112 , Since the Factory "Hard" Reset did not correct your issue, and the fact your Cam is acting abnormal (just unplugging and it starts the setup sequence when you plug it back in), it sounds like you will need additional help, so you should telephone Ring Support: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope Ring Support can either solve your issue, or can arrange a replacement if you are still under warranty. :)•
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16-09-2020 05:26:26
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Caitlyn_Ring
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15-09-2020 19:40:21
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