‎Indoor Cam Static Noise

English

Help

Community Home

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.

F1N1

Indoor Cam Static Noise

Hi, I posted in another thread but seems like my camera noise is different. I get this whenever live view mode is active via 2 of our phones. [https://youtu.be/dTeVqlNekkA](https://youtu.be/dTeVqlNekkA) If I enable live view via Echo Show 8, I hear the noise on the Echo instead. I have the exact behaviour on Video Doorbell 3 Plus for which I'll create a new post in the Doorbell section. Please advise how I can fix this. Thanks.

5178 •

0 •

1 •

23-05-2020 07:48:26

Responses (1)

F

F1N1

Here is the video: [https://www.youtube.com/watch?v=dTeVqlNekkA](https://www.youtube.com/watch?v=dTeVqlNekkA) I rang support who suggested this was faulty and to arrange a replacement which unfortunately is the same. Will follow up today.

0

•

25-05-2020 06:57:28

•

F

F1N1

This has been escalated to the engineering department. Will post any updates when I have one.

0

•

26-05-2020 11:10:36

F

F1N1

I worked with Ring support and the noise is caused by my router (tplink MR600 ). I'm using it with a 4G sim so not sure if a wired connection to a modem would help - I currently get faster speeds on 4G.

0

•

28-07-2020 13:08:06

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service