Ring Security Cameras
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Hardwired footage missing
Hi, I have the Ring Floodlight Cam Wired Plus, installed about 2 months ago. As far as I can tell my Internet connection is great! I have full fibre. I have an night time event completely missing from my event history! Maximum time missing is 40 minutes. It's making me wonder if there's more footage missing that I'm unaware of? Does anyone know why this would happen and/or solution? TIA
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27-04-2025 05:24:13
Responses (1)
- U
Hi, Thanks for your reply. I have Ring Home Standard. It continually records.
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30-04-2025 07:04:07
UAlso, I should have clarified... there is a specific event which we know occurred during the time frame where the footage is missing
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30-04-2025 07:06:50
JHi @user_21f11f. The Help Center page provided in Caitlyns response has steps you can take to troubleshoot 24/7 recordings if it is not working correctly. If you have tried the steps mentioned in the article and are still having the same concern, reach out to our support team on Facebook or X by sending a PM to @Ring for further assistance.
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01-05-2025 19:49:33
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Caitlyn_Ring
Hi @user_21f11f. Which Ring Home plan do you have? Ring devices do not record continuously, unless you have a Ring Home Premium plan with a compatible camera https://ring.com/support/articles/wtr7r/24-7-recording-security-cams. Otherwise, your camera will record when motion is detected, or the Live View is activated.
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29-04-2025 19:33:08
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