Responses (2)

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Caitlyn_Ring
Hi @CasaBuenfil. Make sure your Ring app is fully updated, then check the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) on the Device Health page to verify that your Floodlight Cam has a strong connection. After ensuring the signal is strong and stable, review your router settings and check that the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) are open. If any of these are not open, that could be impacting the Floodlight Cam's ability to properly record events. Lastly, you can perform a [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) in the Ring app using the reboot option on the Device Health page. If none of these troubleshooting options resolve this issue for you, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-11-2023 23:53:24
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user_4de4ef

have a floodlight security camera that’s hardwired. Status is connected & online. I get motion alerts and can access live views but there’s nothing in between - just blank screens that say “this footage is unavailable “ and we used to see snapshots throughout the day. What’s the fix?? It was working fine for months & suddenly it’s not working right. Help!

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13-07-2025 08:26:42

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Tom_Ring

Hi @user_4de4ef. What type of phone do you have and what version of the Ring app is installed? Do you have an active VPN on your device? If so, try disabling it and trying Live View again. Let me know if this is the case.

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14-07-2025 17:27:47