Floodlight Cam Wired Plus Disconnects from Network

Question

Any idea why our Floodlight Cam Wired Plus would randomly but consistently disconnect from our WiFi network? Since we’re not alerted in any way it can be off for a day or two without notice. Each time I have to manually press the button, wait for the light, go through setup and connect as if it were new which is extremely annoying. We have a mesh wireless network and I’ve read that it can be problematic with Ring devices but none of our other six cameras do this. Also, it typically has a good connection with the RSSI around 35-45. Is there any setting adjustments I may have overlooked that would allow an automatic reconnect or any other fix?

Justin_Ring · Answer

Hi @user_9d8258. I recommend trying these additional steps mentioned in this Help Center article for your concern. https://ring.com/support/articles/uii72/fixing-offline-devices. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

Ring Security Cameras

Floodlight Cam Wired Plus Disconnects from Network

Didn't find an answer ?